FAQ's

GENERAL FAQS

I don't sorry! I haven't touched any paid traffic marketing since 2016 and am a firm believer that the digital marketing industry is like the construction industry. You have your carpenters, electricians, plumbers etc. that specialise in each area, spending years to practice and build their knowledge in one key field. Digital Marketing is the exact same. 

If you are looking for someone in the paid traffic arena, I recommend having a chat to Shae Kennewell. I personally used her in my families previous company Banaban and have worked with her on many projects before with other brands. If you go with an agency, ensure they have Klaviyo experience (to properly utilise your database) and ask what team member will be assigned to your brand. (You want to ensure you aren't paying thousands per month for a junior to be managing your account.)

Shae Kennewell (E) office@missempire.com.au (P) 0415 166 297

Finding a designer that can not only design email well AND knows Klaviyo AND the importance of email deliverability has been one of the hardest tasks I've found. (All the best designers already work in-house with great brands!)

I recently have however found PixelFactory.ai that I'm currently running a trial on with a client for email design. Stay tuned for more.

Who Gives A Crap, Luxy Hair, Go-To Skincare, Everlane, The Iconic, Dollar Shave Club, Koala, Fab Fit Fun, Quip, Brooklinen & Hi Smile. 

Who Gives a Crap, Go-To Skincare & Wine Gallery.

SERVICE SPECIFIC FAQS

To upgrade your Klaviyo account, simply login to your account and click 'upgrade' in the top right hand side navigation.

To get the best response time, please put together the following details for Klaviyo Support and email support@klaviyo.com

Details needed:

- Klaviyo ID (of end-user):

- Associated Campaign/Flow ID/Templates (links) :

- Customer Profiles Impacted (email address/links):

- Detailed Description of Issue:

- Screenshots (if available):

*It's also best to check their help center first for information as 99% of the time, you'll find your answer here.

TOOLS & PROGRAMS FAQS

Octane AI is my go-to! It's the only one in the marketplace that integrates with Klaviyo that I currently know of.

Okendo is hands down my favourite.

Impulse & Prestige are two of my favourite Shopify store themes.